Building a relationship with your customers

Developing longstanding relationships

As a WPA Healthcare Partner, you will be available to help at every stage of a customer´s journey with WPA. From finding the policy that best suits their needs, to helping them when they come to make a claim. Customers can rest assured that you will help them to choose the right cover at the right price. You will be available however they choose, be it a meeting, by email or over the telephone, at a time that´s convenient to them.

Online customer support

WPA is committed to providing a secure online environment for customers. You will have live connectivity to WPA´s website and access to a secure area that will allow your customers to buy online via your franchise. All WPA customers have the opportunity to register online to enable them to manage their policy. This will also give them access to the iClaim area of the website - a secure online claims process that´s available 24/7.

What some of WPA´s customers say...

"I am very impressed with the way WPA have dealt with my claim. You are very helpful and professional. On this experience alone I would be happy to renew our contract with WPA."

Mr O Customer

"My whole experience has been fantastic. The private hospital told me that WPA are fantastic and have a brilliant reputation."

Mrs M Customer

"My sincere thanks for the exceptional standard of assistance and support you have provided...Your efficient and professional approach has been an enormous help and you are a credit to your organisation."

Mr S Customer

WPA will expect you to:

  • Put the customer at the forefront of everything that you do
  • Support our reputation for customer service excellence
  • Deliver a quality service that supports WPA’s values
British Standards awards logos ISO 9001 The principal internationally recognised standard for Quality Management Systems placing emphasis on customer feedback and the processes of management. ISO 22301 Business Continuity & Disaster Recovery Certification. ISO 14001 Internationally recognised Standard for Environmental Management Systems, one of the highest benchmarks in environmental management and best practice. ISO 27001 Internationally recognised Standard for Information Security Management Systems - the benchmark for protecting customers valuable and sensitive information. WPA is one of the first insurance companies to achieve this Standard company-wide.
Our British Standards awards endorse our commitment to quality

Find out more about the WPA Healthcare Practice

Talk to the Healthcare Practice Support Team

01823 625120

Lines are open Monday-Friday, 9am-5pm. † Calls may be recorded & monitored.